TastyIslandCrate

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FAQ

So you reach this page and is probably thinking, "I need to know more!" All the information you need is below ↓

 

What is TastyislandCrate?

We're a monthly Caribbean snack subscription service that delivers a surprise mix of Caribbean treats. Each month we send you a box filled with snacks and candies from various Caribbean countries. Every box also contains an information card with fun facts about a featured Caribbean island. 

How does it work?

First you subscribe to one of our subscription plans before the cut off date. You will receive the first box between the 1st and 5th of every month. You can then enjoy all the new delicious goodies. You will be re-billed on the 10th of every month you subscribe. You also have the option of skipping a month! 

 

What do I get in my crate?

The 14/month mini crate includes 4 to 5 snacks. The 25/month original crate includes 8-10 surprise snacks. Snacks include a mix of chips, cheese snacks, biscuits and more! As a bonus, shipping is included within the United States.

What is the monthly cutoff date?

The cutoff day to order each month's box is 5 days before the ship out date. We ship between the 1st and 5th of every month. 

How does the one-time shipment work?

For the one-time purchase option, you get the same snacks each time you buy. So for the $25 crate, you would get the same 10 snacks every time you purchase that crate. The same goes for the mini-crate. If you want to get different snacks each month, you have to subscribe for our monthly crates. 

 

Do the snacks have any food allergens?

The snacks in our boxes may include any of the following food allergen: wheat, milk, nuts, and soy. If you are allergic to any of these, please reconsider ordering a box.

Payments 

When am I charged for my purchase?

For the monthly subscription, you will be charged for your first month upon sign up and then on a recurring basis on the 10th of each month. 

 

What payment methods are accepted?

We currently accept all major credit cards (Visa, MasterCard, Discover, AmEx). We do not accept cash, check, or any virtual forms of payment at this time.

Can I skip a month?

Yes! Customers will need to first  log into their account. Once logged in. Click on Billing Schedule on the left to see all upcoming deliveries for your subscriptions. To skip a delivery you can click Skip to the right of each one. Please skip before the scheduled charge date. You will get a notification before your subscription is renewed. 

 

What is your cancellation policy?

Subscriptions may be canceled at any time. However, cancellations will only cancel any future subscription renewals. Cancellations will not refund any payments that have already been charged. Failure to cancel a subscription before the renewal date will result in an automatic renewal charge and cannot be refunded.

 How do I cancel my subscription?

Log in to your account and click the “Cancel” button by your active subscription. If you already paid for a box that you did not yet receive, you will still receive the box normally.

Shipping 

Where do we ship to?

We ship to the United States and Canada. 

 

How much does shipping cost?

Within the US, shipping to all 50 states is free. We also ship to FPO/Military boxes. International shipping charges are $9 for Canada! 

When will my order ship?

All subscription orders ship between the 1st and the 5th of the month and you will receive an email confirmation upon shipment.

How do I track my order?

Once your order is shipped, you will be emailed a tracking number. 

Will you replace damaged/missing items?

If your box arrives damaged or is missing items, please take photos of it immediately and contact Customer Service within 14 days of its arrival for a replacement. If we do not have any exact replacements available, we may send you a different box.

 

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